Privacy policy

The Samurai CMMS App (“we”, “our”, or “us”) is developed and operated by Samurai Software Pty Ltd, an Australian software development company. This Privacy Policy explains how we handle your information when you use our Samurai CMMS mobile application (“the App”).

Information We Collect

When you use the App, we may collect the following types of information:

  • • Account information such as your name, email address and login credentials.

  • • Usage data including actions taken within the App.

  • • Device information such as device model, operating system and app version.

  • • Optional media such as photos or attachments that you upload, which are stored securely.

How We Use Information

We use collected information to:

  • • Provide and improve the CMMS features of the App.

  • • Authenticate users and maintain secure access.

  • • Store and display work order, asset and maintenance information.

  • • Communicate with users regarding support, updates and service notifications.

  • • Comply with applicable Australian laws and regulations.

Sharing of Information

We do not sell or rent your personal information. We may share data only in these cases:

  • • With your organisation if your employer provides access to Samurai CMMS. Authorised administrators may access your submitted data.

  • • With service providers such as hosting, storage or analytics providers who support our services under confidentiality obligations.

  • • If required by law to comply with a legal obligation, court order or regulatory requirement.

Data Storage and Security

Data is stored on secure servers on managed servers located Sydney Australia. We apply industry standard security practices, including encryption in transit (HTTPS). Access to your account is protected by your login credentials, which you are responsible for keeping secure.

Data Retention

We retain your information for as long as your organisation uses Samurai CMMS. If your account is deleted, we will remove or anonymise your data within a reasonable period unless retention is required by law.

Your Rights

As an Australian user, you may have rights under the Privacy Act 1988 (Cth), including:

  • • Accessing the personal information we hold about you.

  • • Requesting correction of inaccurate or outdated information.

  • • Contacting us to raise privacy concerns.

Children’s Privacy

The App is intended for business and organisational use only. It is not directed at children under 16 and we do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Samurai Software Pty Ltd

ABN 58 687 870 711

Email: support@samurai-cmms.com.au